Privacy Policy

Last updated: January 2026

Puzzle Diagnostics ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at symptompattern.info and use our diagnostic guides, walkthroughs, and puzzle strategy resources.

1. Information We Collect

We collect information in several ways to provide and improve our puzzle diagnostic services:

Contact and Inquiry Information

When you contact us via email, contact forms, or other communication channels, we collect your name, email address, phone number (if provided), and the content of your message. We use this information to respond to your inquiries, provide diagnostic advice, and improve our guides based on common player bottlenecks.

Automatically Collected Information

When you visit our website, we automatically collect certain technical information, including:

• Your IP address and browser type
• Pages you visit and time spent on each page
• Referring website and exit pages
• Device type and operating system
• General geographic location (country and region level)

This information helps us understand how players interact with our diagnostic content and which optimization bottleneck guides are most helpful.

Cookies and Similar Technologies

We may use cookies and similar tracking technologies (such as web beacons and pixels) to enhance your experience. These may include:

• Essential cookies: Required for site functionality, security, and basic navigation
• Analytics cookies: Help us understand visitor behavior and improve our diagnostic frameworks
• Preference cookies: Remember your settings and preferences across visits

Most browsers allow you to refuse cookies or alert you when a cookie is being sent. You can disable cookies through your browser settings, though this may affect your ability to access certain features of our site.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our puzzle diagnostic guides and walkthroughs
• To respond to your inquiries and provide customer support
• To analyze how players engage with constraint-aware reasoning frameworks and symptom-to-solution mapping
• To identify common optimization bottlenecks and refine our diagnostic content
• To send you updates, newsletters, or information about new diagnostic resources (with your consent)
• To comply with legal obligations and protect against fraud or misuse
• To monitor and improve website performance and security

3. Legal Basis for Processing (GDPR)

As Puzzle Diagnostics operates in Hungary within the European Union, we process your personal data in accordance with the General Data Protection Regulation (GDPR). Our legal bases for processing include:

• Consent: When you explicitly agree to receive communications or allow analytics tracking
• Contractual necessity: To fulfill your requests for diagnostic guidance or support
• Legitimate interests: To improve our services, understand user behavior, and ensure website security
• Legal obligation: To comply with applicable laws and regulations

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

• Service providers: Third-party vendors who assist with website hosting, analytics, email delivery, and customer support (all bound by confidentiality agreements)
• Legal authorities: When required by law or to protect our rights, privacy, safety, or property
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

We ensure that any third-party processors comply with data protection standards equivalent to our own.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Specifically:

• Contact inquiries: Retained for up to 2 years to maintain service history and respond to follow-up questions
• Analytics data: Typically retained for up to 13 months
• Cookies: Session cookies are deleted when you close your browser; persistent cookies expire according to their settings (typically 1–2 years)
• Legal records: Retained as required by Hungarian and EU law

You may request deletion of your personal data at any time, subject to legal retention obligations.

6. Your Rights

Under GDPR and Hungarian data protection law, you have the following rights:

• Right of access: You may request a copy of the personal data we hold about you
• Right to rectification: You may request correction of inaccurate or incomplete information
• Right to erasure: You may request deletion of your personal data (subject to legal obligations)
• Right to restrict processing: You may request that we limit how we use your information
• Right to data portability: You may request your data in a structured, commonly used format
• Right to object: You may object to certain types of processing, including marketing communications
• Right to withdraw consent: You may withdraw consent for any processing at any time

To exercise any of these rights, please contact us using the information provided below.

7. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encryption, secure server protocols, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our website may contain links to third-party websites and resources. This Privacy Policy applies only to our website. We are not responsible for the privacy practices of external sites. We encourage you to review the privacy policies of any third-party services before providing your information.

9. Children's Privacy

Our diagnostic guides are designed for casual and intermediate puzzle players of all ages. We do not knowingly collect personal information from children under 13 without parental consent. If we become aware that we have collected information from a child under 13 without proper consent, we will take steps to delete such information promptly. Parents or guardians who believe their child has provided information to us should contact us immediately.

10. International Data Transfers

Puzzle Diagnostics is based in Gödöllő, Central Hungary. Your personal information is processed and stored within the European Union in compliance with GDPR. If we transfer data outside the EU, we will do so only with appropriate safeguards, such as Standard Contractual Clauses or adequacy decisions.

11. Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or need to report a data protection concern, please contact us:

You also have the right to lodge a complaint with the Hungarian National Authority for Data Protection and Freedom of Information (NAIH) if you believe your rights have been violated.

12. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by updating the "Last updated" date at the top of this page and, where appropriate, by sending you an email notification. Your continued use of our website following the posting of revised Privacy Policy means you accept and agree to the changes.